Papers

As the labeling cost for different modules in task-oriented dialog (ToD) systems is high, a major challenge is to learn different tasks with the least amount of labeled data. Recently, pre-trained language models (PLMs) have shown promising results for few-shot learning in ToD. To better utilize the power of PLMs, this paper proposes Comprehensive Instruction (CINS) that exploits PLMs with extra task-specific instructions. We design a schema (definition, constraint, prompt) of instructions and their customized realizations for three important downstream tasks in ToD, ie. intent classification, dialog state tracking, and natural language generation. A sequence-to-sequence model (T5) is adopted to solve these three tasks in a unified framework. Extensive experiments are conducted on these ToD tasks in realistic few-shot learning scenarios with small validation data. Empirical results demonstrate that the proposed CINS approach consistently improves techniques that finetune PLMs with raw input or short prompt.

poster session 4 @ red 5, poster session 11 @ red 5, oral session 11 @ red 5, poster session 4, poster session 11, oral session 11

Dialogue is an essential part of human communication and cooperation. Existing research mainly focuses on short dialogue scenarios in a one-on-one fashion. However, multi-person interactions in the real world, such as meetings or interviews, are frequently over a few thousand words. There is still a lack of corresponding research and powerful tools to understand and process such long dialogues. Therefore, in this work, we present a pre-training framework for long dialogue understanding and summarization. Considering the nature of long conversations, we propose a window-based denoising approach for generative pre-training. For a dialogue, it corrupts a window of text with dialogue-inspired noise, and guides the model to reconstruct this window based on the content of the remaining conversation. Furthermore, to process longer input, we augment the model with sparse attention which is combined with conventional attention in a hybrid manner. We conduct extensive experiments on five datasets of long dialogues, covering tasks of dialogue summarization, abstractive question answering and topic segmentation. Experimentally, we show that our pre-trained model \DialogLM significantly surpasses the state-of-the-art models across datasets and tasks.

poster session 4 @ red 5, poster session 11 @ red 5, oral session 11 @ red 5, poster session 4, poster session 11, oral session 11

The demands of the modern world are increasingly responsible for causing psychological burdens and bringing adverse impacts on our mental health. As a result, neural conversational agents with empathetic responding and distress management capabilities have recently gained popularity. However, existing end-to-end empathetic conversational agents often generate generic and repetitive empathetic statements such as "I am sorry to hear that", which fail to convey specificity to a given situation. Due to the lack of controllability in such models, they also impose the risk of generating toxic responses. Chatbots leveraging reasoning over knowledge graphs is seen as an efficient and fail-safe solution over end-to-end models. However, such resources are limited in the context of emotional distress. To address this, we introduce HEAL, a knowledge graph developed based on 1M distress narratives and their corresponding consoling responses curated from Reddit. It consists of 22K nodes identifying different types of stressors, speaker expectations, responses, and feedback types associated with distress dialogues and forms 104K connections between different types of nodes. Each node is associated with one of 41 affective states. Statistical and visual analysis conducted on HEAL reveals emotional dynamics between speakers and listeners in distress-oriented conversations and identifies useful response patterns leading to emotional relief. Automatic and human evaluation experiments show that HEAL's responses are more diverse, empathetic, and reliable compared to the baselines.

poster session 4 @ red 5, poster session 11 @ red 5, oral session 11 @ red 5, poster session 4, poster session 11, oral session 11